Important Licensing Update Iowa Heat Pump Association The Iowa Heat Pump Association (IHPA) is a non-profit organization consisting of leaders and authorities on ground and air source heat pumps. Members are able to share ideas and new industry information. The Association is controlled by heat pump dealers/contractors and installers. Memberships are also available for manufacturers, distributors, electric utility representatives, engineers, architects, educators and researchers. The primary goal of IHPA is to promote and ensure quality heat pump installations. The Association will accomplish this by establishing industry standards and ensuring competent workmanship through continuing education. The IHPA also encourages the use of heat pumps as the most efficient method of using an alternative fuel source for consumers. We spread understanding of heat pump systems through advertising and the distribution of literature, as well as through meetings, lectures, and educational activities. Our area of operations includes, but is not limited to, the state of Iowa. We currently have members throughout North America. The IHPA does not endorse or otherwise further the interests of any manufacturer or their products, or any individual association member. Officers of the IHPA President Doug Schuster  DougSchuster@schusterpump.com Vice President Gary Gundlach garyg@mchsi.com Treasurer Dave Gilmore dgilmore@linncountyrec.com Secretary Diane Hanson dianehanson@alliantenergy.com Iowa Heat Pump Association 5619 NW 86th St. #600 Johnston, IA 50131 (p) 515-224-6469 Toll Free (877)-950-6000 ihpa@assoc-serv.com Code of Ethics I will have the integrity to say no to a job when it will do an injustice to the consumer, my profession, or myself. I will prepare a heat loss and heat gain calculation in accordance with accepted industry methods and abide by applicable codes when installing a new or an add-on system. I will clearly state contract terms and warranties in writing. I will fulfill promises for delivery, installation, warranties, and servicing. I will abide by established industry standards for safety, quality, and performance. I will install and check the operation of all equipment according to manufacturer's recommendations. I will install or modify all air distribution systems according to recommended industry standards. I will acquaint the customer with system operation, owner maintenance procedures, and steps that should be taken before calling for service. I will make every effort to adjust promptly any cause of dissatisfaction. I am committed to take advantage of new service techniques and changes made available by manufacturers, the Heat Pump Association, or others. I will conduct myself in a professional manner at all times with customers and among my peers.